Frequently Asked Questions
Everything you need to know about your Paulgreenshoes shopping experience.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
How do I return or exchange my shoes?
We accept returns and exchanges within 30 days of purchase, provided the shoes are in unworn, original condition with all packaging. Please use our online portal to generate a prepaid return label.
How do I ensure I choose the correct size?
Our shoes generally follow standard European sizing. We provide a detailed size conversion chart on every product page to help you find the perfect fit between US, UK, and EU measurements.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are Paulgreenshoes made with sustainable materials?
Yes, we prioritize high-quality, ethically sourced leathers and sustainable manufacturing processes to ensure both durability and environmental responsibility.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.